Fast and Secure Payment Options on 1win

You can fund your account or cash out winnings using over 15 trusted Mobile Money and crypto options on 1win. The minimum deposit is 500 XAF, and the maximum is 5,000,000 XAF. You can withdraw from 1,000 XAF up to 10,000,000 XAF per transaction. Popular options include MTN Mobile Money, Orange Money, Express Union, Bitcoin, and Ethereum. New users enjoy a first deposit bonus of up to 500%, reaching 363,790 XAF to boost your balance right from the start.

1win payment options interface showing Mobile Money and crypto deposits from 500 to 5,000,000 XAF with bonus offer

How to Deposit Funds on 1win in Cameroon

Depositing money into your account is quick and straightforward. You need a registered account, a valid payment method, and the minimum amount to get started.

1

Step 1: Log in to Your Account

Open the platform on your device and enter your credentials. If you’re using the app, tap the login button on the home screen.

2

Step 2: Go to the Deposit Section

Click on the “Deposit” button located in your profile or main menu. This will open the list of available payment methods.

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Step 3: Select Your Payment Method

Choose Mobile Money, crypto, or another option that suits you. Each method displays its limits and processing time.

4

Step 4: Enter the Amount

Type the amount you wish to deposit, ensuring it meets the minimum requirement of 500 XAF. Confirm the transaction details before proceeding.

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5

Step 5: Confirm the Transaction

Follow the prompts from your payment provider to authorise the transfer. Your balance will update instantly once the transaction is complete.

Available Deposit Methods, Time and Limits

You can choose from multiple trusted options to fund your balance. No commission is charged on deposits. The minimum deposit is 500 XAF, the maximum is 5,000,000 XAF, and funds are credited instantly in most cases.

Payment Method Minimum Deposit (XAF) Maximum Deposit (XAF) Processing Time Fees
MTN Mobile Money 500 5,000,000 Instant None
Orange Money 500 5,000,000 Instant None
Express Union 1,000 3,000,000 Instant None
Bitcoin 500 5,000,000 Up to 10 minutes Network fees apply
Ethereum 500 5,000,000 Up to 10 minutes Network fees apply
Litecoin 500 5,000,000 Up to 10 minutes Network fees apply
Tether (USDT) 500 5,000,000 Up to 10 minutes Network fees apply
Perfect Money 500 4,000,000 Instant None
Binance Pay 500 5,000,000 Instant None
USDC 500 5,000,000 Up to 10 minutes Network fees apply
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Welcome Bonus for Your First Deposit

New players in Cameroon receive a generous welcome bonus on their first deposit. You can claim up to 500% of your initial deposit, reaching a total of 363,790 XAF.

The bonus applies to both casino games and sports betting. The minimum deposit to activate the offer is 500 XAF. You can use the bonus funds across all available games and betting markets. To withdraw any winnings, you must complete the wagering requirements: roll over the bonus amount five times within 30 days on bets with odds of at least 1.40. This gives you enough time to explore the platform and meet the conditions.

Claim a bonus
New players in Cameroon claiming welcome bonus up to 500% on first deposit for casino games and sports betting

Steps to Withdraw Funds from Your Account

Withdrawing your winnings is simple and secure. You need to verify your account and choose a withdrawal method that matches your deposit method when possible.

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Step 1: Access Your Account Dashboard

Log in to the platform and navigate to your profile or account section. Locate the “Withdrawal” button in the menu.

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Step 2: Select the Withdrawal Method

Choose the payment option you prefer from the list. The platform will display the minimum and maximum limits for each method.

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Step 3: Enter the Withdrawal Amount

Type the amount you wish to withdraw, ensuring it meets the minimum of 1,000 XAF. Double-check that your account balance covers the request.

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Step 4: Provide Payment Details

Enter the recipient information, such as your Mobile Money number or crypto wallet address. Ensure all details are accurate to avoid delays.

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Step 5: Confirm and Submit the Request

Review your withdrawal request and confirm. Processing time varies by method, but most requests are completed within 24 hours.

Withdrawal Methods, Processing Time and Limits

You can withdraw your winnings using the same trusted options available for deposits. No commission is charged on withdrawals. The minimum withdrawal is 1,000 XAF, the maximum is 10,000,000 XAF, and processing time typically ranges from 15 minutes to 24 hours depending on the method.

Payment Method Minimum Withdrawal (XAF) Maximum Withdrawal (XAF) Processing Time Fees
MTN Mobile Money 1,000 10,000,000 Up to 24 hours None
Orange Money 1,000 10,000,000 Up to 24 hours None
Express Union 1,000 5,000,000 Up to 48 hours None
Bitcoin 1,000 10,000,000 Up to 1 hour Network fees apply
Ethereum 1,000 10,000,000 Up to 1 hour Network fees apply
Litecoin 1,000 10,000,000 Up to 1 hour Network fees apply
Tether (USDT) 1,000 10,000,000 Up to 1 hour Network fees apply
Perfect Money 1,000 8,000,000 Up to 24 hours None
Binance Pay 1,000 10,000,000 Up to 24 hours None
USDC 1,000 10,000,000 Up to 1 hour Network fees apply
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Payment Rules and Conditions You Should Know

Understanding the rules helps you avoid issues and ensures smooth financial transactions. Here are the key conditions for deposits and withdrawals on the platform.

  • Verification Requirement: You must verify your account before making your first withdrawal. Upload a valid ID and proof of address to complete the process.
  • Method Matching: Withdraw funds using the same method you used for your deposit whenever possible. This speeds up the verification process and reduces delays.
  • Bonus Wagering: If you claim a bonus, you must meet the wagering requirements before withdrawing any winnings. Check the terms attached to each promotion.
  • Transaction Limits: Respect the minimum and maximum limits for each payment method. Exceeding these limits will result in transaction rejection.
  • Processing Time: Withdrawal requests are reviewed and processed within the stated timeframe. Delays may occur if additional verification is required or if you submit incorrect payment details.
Payment rules overview showing verification, method matching, bonus wagering, transaction limits, and processing times

Common Payment Issues and How to Fix Them

Occasionally, you may encounter issues during a transaction. Here are the most common problems and their solutions.

  • Deposit Not Credited: If your deposit doesn’t appear in your balance, check your payment confirmation and wait up to 15 minutes. If the issue persists, contact support and provide the transaction reference.
  • Withdrawal Delayed: Delays can occur if your account is not verified or if you entered incorrect payment details. Complete verification and double-check your recipient information before submitting a new request.
  • Transaction Declined: This happens when you exceed the method’s limits or your payment provider rejects the transaction. Verify your limits and try a different payment option if the issue continues.
  • Incorrect Amount Received: If you receive less than expected, network fees or currency conversion rates may have applied. Check the fee structure for your chosen method before completing the transaction.
  • Bonus Not Applied: If your bonus didn’t activate after depositing, ensure you met the minimum deposit requirement and selected the correct bonus offer. Contact support if the bonus still doesn’t appear in your account.
Checklist showing common payment problems like deposit delays, withdrawals, declined transactions, and solutions to fix them.

How to Reach Customer Support for Payment Help

If you face any issues during a transaction, the support team is available 24/7 to assist you. You can reach them through multiple channels for quick resolution.

  • Live Chat: Available on the platform 24/7. Click the chat icon on the homepage to connect instantly to an agent.
  • Email Support: Send your query to [email protected]. Include your account details and transaction reference for faster assistance.
  • Phone Support: Call the Cameroon hotline at +237 XXX XXX XXX for direct assistance during business hours.
  • WhatsApp: Message the support team on WhatsApp at +237 XXX XXX XXX for quick responses.
  • Telegram: Join the support channel on Telegram for real-time help and updates on payment issues.
Customer support contact options including live chat, email, phone, WhatsApp, and Telegram for payment assistance

FAQ

What is the minimum deposit on the platform?

The minimum deposit is 500 XAF. This applies to most payment methods, including Mobile Money and crypto options.

How long does a withdrawal take to process?

Most withdrawals are processed within 24 hours. Mobile Money transfers may take up to 48 hours, while crypto transactions are usually completed within one hour.

Can I use a different method to withdraw than the one I used to deposit?

Yes, but using the same method speeds up the verification process. If you need to use a different option, contact support to confirm eligibility.

Are there any fees on deposits or withdrawals?

The platform does not charge fees on deposits or withdrawals. However, your payment provider or blockchain network may apply their own fees.

What should I do if my withdrawal is rejected?

Check that your account is verified and that you entered the correct payment details. If the issue persists, contact support and provide your transaction reference for assistance.

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