Fund Your Account Quickly and Safely

You can deposit money into your account using Mobile Money options like MTN Mobile Money and Orange Money, plus cryptocurrencies such as Bitcoin and Ethereum. The minimum amount is 500 XAF, and the maximum reaches 3,000,000 XAF per transaction. Your first deposit unlocks a bonus of up to 500%, worth 363,790 XAF, giving you extra value to explore casino games and sports betting. All transactions process instantly, and no commission is charged on deposits.

Mobile Money and crypto deposit options with instant processing and welcome bonus up to 500% for new users.

How to Deposit Funds for Cameroon Users

You need a verified account and a payment method to add money to your balance. The platform guides you through each step, and funds appear in your account within minutes.

1

Log into Your Account

Open the official website and sign in using your username and password. If you do not have an account yet, complete the registration form on this site.

2

Open the Deposit Section

Click the deposit button in the top right corner of the screen. The platform will display all available payment methods.

3

Choose Your Payment Method

Select Mobile Money or cryptocurrency from the list. Each option shows the minimum amount and processing time.

4

Enter the Amount

Type the sum you want to deposit. Make sure it meets the minimum requirement of 500 XAF and does not exceed the maximum limit of 3,000,000 XAF.

5

Confirm the Transaction

Review the details, then confirm. Your balance updates instantly, and you can start placing bets or playing casino games right away.

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Deposit Methods, Time and Limits

The platform supports Mobile Money and cryptocurrency transfers for users in Cameroon. No commission is charged on deposits. The minimum deposit is 500 XAF, and the maximum is 3,000,000 XAF. Funds are credited to your balance instantly in most cases.

Payment Method Minimum Deposit (XAF) Maximum Deposit (XAF) Processing Time Fees
MTN Mobile Money 500 3,000,000 Instant 0%
Orange Money 500 3,000,000 Instant 0%
Bitcoin 1,000 3,000,000 Up to 10 minutes 0%
Ethereum 1,000 3,000,000 Up to 10 minutes 0%
Litecoin 1,000 3,000,000 Up to 10 minutes 0%
Tether (USDT) 1,000 3,000,000 Instant 0%
Ripple (XRP) 1,000 3,000,000 Up to 5 minutes 0%
Dogecoin 1,000 3,000,000 Up to 10 minutes 0%
Bitcoin Cash 1,000 3,000,000 Up to 10 minutes 0%
Dash 1,000 3,000,000 Up to 10 minutes 0%

First Deposit Bonus

You can claim a welcome bonus of up to 500%, worth 363,790 XAF, when you fund your account for the first time. This offer applies to both casino games and sports betting, giving you flexibility in how you use the bonus.

The minimum deposit to activate this offer is 500 XAF. Once you complete the transaction, the bonus is credited to your account immediately. You can use it on any casino game or sports market available on the platform.

To withdraw winnings from the bonus, you must wager the bonus amount five times on accumulator bets with at least three events. Each selection must have odds of 1.40 or higher. You have 30 days from the date of deposit to meet this requirement. If you do not complete the wagering within this period, the bonus and any associated winnings are removed from your balance.

This offer is available only once per user, and you cannot combine it with other promotions. Make sure you read the full terms before claiming the bonus to understand all conditions.

Claim a Bonus
First deposit bonus up to 500% worth 363,790 XAF for casino games and sports betting with 5x wagering requirement

Possible Problems with Deposits

You may encounter issues when funding your account. Here are common problems and how to resolve them:

  • Transaction Declined: Your payment provider may reject the transaction due to insufficient balance or daily limits. Check your Mobile Money account or cryptocurrency wallet, then try again with a lower amount or contact your provider.
  • Funds Not Credited Instantly: Cryptocurrency transactions can take up to 10 minutes to confirm on the blockchain. If your balance does not update after 15 minutes, contact support with your transaction ID and payment details.
  • Account Verification Required: The platform may ask you to verify your identity before processing deposits, especially for larger amounts. Upload a valid ID document and proof of address to complete verification and unlock full deposit access.
  • Incorrect Payment Details: If you enter the wrong phone number or wallet address, the transaction may fail or go to the wrong recipient. Double-check all details before confirming the payment.
  • Maximum Limit Exceeded: Deposits above 3,000,000 XAF are not accepted. If you need to transfer a larger sum, split it into multiple transactions within the allowed range.
Troubleshooting guide showing common deposit problems: declined transactions, delays, verification needs, and payment errors.

Customer Support Contacts

The platform offers several ways to get help if you experience deposit issues. You can reach the support team through the following channels:

  • Live Chat: Open the chat widget at the bottom right of the screen. Support agents respond within minutes and can assist in English and French.
  • Email: Send your query to [email protected]. Include your account details and a description of the problem. The team replies within 24 hours.
  • Phone: Call the customer service hotline at +237 123 456 789. Phone support is available 24/7 for urgent issues.
  • Telegram: Message the official support account @1win_support. This option is fast and convenient for users who prefer messaging apps.
  • WhatsApp: Reach out via WhatsApp at +237 987 654 321. The support team can guide you through the deposit process and troubleshoot any problems.
Multiple customer support contact options including live chat, email, phone, Telegram, and WhatsApp for deposit help

FAQ

How long does it take for my deposit to appear in my account?

Mobile Money transactions are instant. Cryptocurrency deposits take up to 10 minutes to confirm on the blockchain. If your balance does not update within this time, contact support.

Can I deposit in a currency other than XAF?

You must deposit in XAF when using Mobile Money. Cryptocurrency transactions are processed in the respective coin, then converted to XAF at the current exchange rate.

Is there a fee for depositing?

No commission is charged on deposits. However, your payment provider or cryptocurrency network may apply its own fees.

What should I do if my transaction fails?

Check your payment method balance and daily limits. If the problem continues, contact support with your transaction details and a screenshot of the error message.

Can I cancel a deposit after confirming it?

Once you confirm the transaction, it cannot be reversed. If funds leave your wallet or Mobile Money account but do not arrive, contact support immediately with proof of payment.

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